Frequently asked questions
Returns & Exchanges
Returns or exchanges may be requested within 14 days of receiving your order, provided that the product is unused, unopened, and in its original condition and packaging. Opened or used products cannot be returned for hygiene and safety reasons. If your order arrives damaged, defective, or incorrect, please contact us immediately. To submit a request, visit our Contact Us page and include your order number, product name, reason for the request, and clear photos if applicable.
Shipping & Delivery
Orders are prepared and shipped to available locations across Egypt. Delivery time and shipping cost may vary depending on the destination. Final shipping details will be confirmed during checkout.
Need Help?
Need assistance choosing a product or completing your order? Contact the Dr MAHDY team and we’ll be happy to help.