Shipping policy

At Dr MAHDY, we want you to be completely satisfied with your purchase.

Customers may request a return or exchange within 14 days of receiving the order, provided that the item is:

* Unused and in its original condition
* Unopened, where applicable
* In its original packaging
* Accompanied by proof of purchase

For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened or used.

If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible and within 14 days of delivery. We will review the issue and provide the appropriate solution.

Return shipping costs may be the responsibility of the customer unless the return is due to an error from Dr MAHDY or the product arrived damaged or incorrect.

Refunds, where applicable, will be processed after the returned item has been received and inspected.

Dr MAHDY reserves the right to refuse a return or exchange if the product does not meet the conditions stated above.

For return or exchange requests, please contact our customer support team with your order number and details of the issue.